Refund policy
We want you to be happy with Lumina. That is why you can try every feature free for 14 days before you buy.
14-day refunds
If Lumina does not work for you, you can ask for a full refund within 14 days of purchase. No long explanations needed — a sentence about what went wrong helps us improve.
How to ask
- Reply to your receipt email, or write to support@luminafiles.app with your order number.
- Refunds are issued by our reseller (Paddle or Gumroad, whichever processed your order) to the original payment method. It usually takes 5–10 business days to appear, depending on your bank.
After a refund
The licence key is revoked and can no longer be activated on any Mac. Without a licence, Lumina behaves like an expired trial: it keeps working, with a reminder to buy a licence.
Your legal rights
This policy does not limit any rights you have under the consumer law of your country.
Seller
Lumina is developed and licensed by William Ng (Japan). Orders are processed by our reseller, who is the merchant of record for your purchase. Contact: support@luminafiles.app.