Support

We read every message. Write to support@luminafiles.app and include your macOS version and Lumina version (Lumina › About Lumina).

Common questions

Lumina can't see some folders

macOS protects some locations, such as Mail, Safari and other apps' data. If Lumina shows a Full Disk Access banner, open System Settings › Privacy & Security › Full Disk Access and turn Lumina on.

Setting up AI

Open Settings › AI Provider, pick Anthropic Messages or OpenAI-compatible, enter the provider host, your API key and a model ID, then press Test connection. For a local model, enter its localhost address as the host. AI is optional; everything else works without it.

Moving my licence to another Mac

A licence covers up to 3 Macs. Deactivate the old Mac in Settings › License, or choose Manage Devices… there to get a one-time device-list link by email, then enter the key on the new Mac.

I lost my licence key

Search your email for the receipt from Paddle or Gumroad, or write to us from the email address you used to buy.

Undoing a change

Moves, renames, Trash and Restructure can be undone with ⌘Z. Items Lumina moved to the Trash can be put back from the Trash.

Lumina feels slow in a big folder

The first visit to a large folder builds its index in the background; it pauses while you work and in Low Power Mode. Settings › Privacy & Index shows the index status.

System requirements

macOS 14 Sonoma or later
Apple silicon or Intel Mac